Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life.
The search for constant improvement requires effort and courage. Once the obvious has been fixed, some organisations stop, and others continue. Turning every pebble on the beach and looking for the hidden treasures. Daring to change...
Think opportunities. The new reality represents a great time to sharpen our axes. All organisations have room for improvement. Sometimes, we are not aware of some of them, sometimes we deny the evidence, or we feel it would be too hard...
Professional cycling and business have many things in common. In cycling, it does not matter if it is a one day or a three-week event; you need to be the fastest if you want to win. In business, it is pretty much the same; there is no...
Innovation helps us to update our models and stay relevant. Values define who we are and are critical to our value proposition. Together innovation and values represent a powerful combination to attract customers and talent. There is a...
I met with an organisation the other day that employs many educated professionals whose jobs are based on handling information, interacting with customers and using their knowledge to produce a result. If they must define the role...
There is a growing gap between the need for organisations to use technology and how ready they are to benefit from it. Many of the promises we hear from the technology industry do not materialise. Part of it has to do with...
A fair and transparent business model goes a long way. It is the fundamental foundation to maintain and, in many cases recover, the confidence and respect of both existing and potential customers. We know expectations change often. We...
Trust is hard to quantify financially. I always try to build an ROI (Return on Investment) into any recommendation I bring to customers. Often, I need to remind them of the importance of trust in any business model. When I try to...
Does it feel like days are too short, and there is no time to do everything we want to do? For a large number of business leaders, this is indeed their experience. They know they need to transform their organisation and are willing to...
Organisations exist to serve customers. Stay Relevant is no different. We embarked on this exciting journey with the intention of helping organisations and professionals navigate successfully through uncertain times. If I may continue...
Channels are a critical aspect of any business model and will continue to be. Disintermediation exposed the gaps in the customer experience and created a massive challenge for manufacturing and reselling organisations alike. There is a...
Innovation is the path to customer relevance. Relevance is a moving target because customers do not stand still. Products and business models become less relevant, and companies depend on creating and transitioning to new ones for...
Disruption is the new reality in every industry. You either do it, or it is done to you. Naturally, it is better to play the disruptor and shake things up rather than to play catch up every time someone makes a move in your industry....
To be relevant we need to innovate. To execute innovation, we need to learn all the time, and we need to partner with others. What we know today is not enough, and we cannot even dream of building the future on our own. It is too...
Many professionals dream of getting rid of time-consuming, repetitive tasks that take a significant part of their working week. We hear people often referring to those tasks as dull and boring, the blocks preventing professional growth...
Your customers are moving, and now it is for real. They made a decision, and there is no way back. There is excitement, nerves and some anxiety. For them, it is a trip to the unknown, out of their comfort zone, after many years of...
Last week I completed my 5th marathon on the streets of Bucharest, a superb experience and, as always, a day to remember. #Running is incredibly popular and represents a massive market for #sportwear, or #sportnutrition. Races...
Volkswagen announced last week a strategic partnership with Microsoft to build together an automotive cloud and provide new services to their customers. You can find all the details form the press release here. It is a significant...
For the best part of this decade, we embraced the term the age of the customer. Companies that keep customers at the centre of everything they do outperform the rest. It still holds true and will always do. It strikes me how something...
We talk a lot about transformation. Too much in fact. We change things by acting, not by talking. The fundamentals of continuous transformation are clear: Because we know things move fast, we want to be vigilant and regularly review...
Since pretty much every company out there is looking at ways to revitalise and reinvent themselves, this is a great time to be in business. When customers and potential customers need to get out of their comfort zone, this is for sure...
We all need an A team. Let’s agree on one thing; the world continues to change every day, for our customers and us. We cannot delight our customers today doing the things we used to do before. We need to change what we do and how...
Simplifying transformation I believe in simplicity. We do business to make a profit and help customers. We stay in business because our customers are willing to pay for the value we provide. We are profitable when we manage to sell,...
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