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Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life.

Transformation

Blog 30th October 2018 Are you joining your customers on their journey?

Your customers are moving, and now it is for real. They made a decision, and there is no way back. There is excitement, nerves and some anxiety. For them, it is a trip to the unknown, out of their comfort zone, after many years of mastering one life, they are about to enter another. The …

Blog 4th October 2018 Relevance lessons from the Volkswagen – Microsoft partnership

Volkswagen announced last week a strategic partnership with Microsoft to build together an automotive cloud and provide new services to their customers. You can find all the details form the press release here. It is a significant transformation move to increase their customer relevance. It made me think of five things: 1. The digitisation of …

Blog 24th September 2018 Adapting to and thriving in the age of speed and the customer

For the best part of this decade, we embraced the term the age of the customer. Companies that keep customers at the centre of everything they do outperform the rest. It still holds true and will always do. It strikes me how something this obvious was not a given in the past, but whatever the …

Blog 17th September 2018 Transformation starts from within

We talk a lot about transformation. Too much in fact. We change things by acting, not by talking. The fundamentals of continuous transformation are clear: Because we know things move fast, we want to be vigilant and regularly review and understand what it means to be relevant today. This allows us to make all the …

Blog 17th September 2018 The business case for relevance

Since pretty much every company out there is looking at ways to revitalise and reinvent themselves, this is a great time to be in business. When customers and potential customers need to get out of their comfort zone, this is for sure a good time to help them. We hear people do not like changes …

Blog 9th September 2018 We all need an A team.

We all need an A team. Let’s agree on one thing; the world continues to change every day, for our customers and us. We cannot delight our customers today doing the things we used to do before. We need to change what we do and how we do it. So follow me on this example. …

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